1. GENERAL TERMS

The online store fanidis.com offers to all its visitors immediate information about the products offered by our company, about the materials it uses, their quality, as well as the possibility to make their purchases electronically by purchasing either one of the products. that already exist on our website, or by placing special orders according to their preferences.

The use of the website and the services of fanidis.com by the visitor presupposes its unconditional agreement with the following terms of use, which apply to all content contained on the Company’s website.

The visitor / user must carefully read these terms before using the website and if he does not agree with them in whole or in part, he must in any case not use these services and their content.

Current and applicable terms are subject to change without notice, so we encourage users to frequently check our website for changes to our current terms. If you have further questions about the terms and conditions, please contact us.

The continued use of fanidis.com even after any changes, means the unconditional acceptance of these terms by the visitor, without the need for any other action.

2. USER RESPONSIBILITY

Users of the fanidis.com website agree that they will not use our Company’s website to send, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or violates privacy third parties. In addition, individuals accept that the products they order through the fanidis.com online store are intended for personal use.

3. INTELLECTUAL PROPERTY RIGHTS

Except for the expressly stated exceptions (copyrights of third parties, affiliates and suppliers), all content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts, services and products are the intellectual property of fanidis.com and are protected by in accordance with the relevant provisions of Greek law, European law and international conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the public. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company.

4. PERSONAL DATA PROTECTION

In order to carry out any transaction through the online store (fanidis.com) of our Company and to place orders for the company’s products, the disclosure of some personal information by the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case payment by invoice has been selected), the a contact telephone number, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code. Along with this information, when creating a user account, the password for these services is also requested. Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating banking institution that has undertaken the routing of the cards.

The online store fanidis.com operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of fanidis.com, which are deleted after the termination of the transaction in any way.

5. USE OF COOKIES

Fanidis.com uses cookies to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (ie cookies remain on your computer until you delete them) b) Temporary cookies (ie cookies remain until you close your browser) and help you keep products in your shopping cart, without deleting them every time you get out of it. The cookies themselves do not contain or disclose personal information. If you do not accept the use of cookies by fanidis.com you can change the settings of your browser so that it does not accept cookies (instructions on how to change the settings of cookies in your browser can be found in the help section of the browser you use) .

6.SECURITY

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password you give when you become a member of fanidis.com. In order to present any of your personal information, the username and password must first be given.

For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.

During the online payment, the user is transferred to an encrypted page of secure connection with SSL protocol which belongs exclusively to the selected bank, which undertakes the payment in full and notifies fanidis.com when it is completed.

All transactions you make through fanidis.com are governed by International and European Law, which regulates issues related to e-commerce, as well as the Greek Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.

7. PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store fanidis.com are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994, as in force in other applicable Greek and Community legislation.

Within 24 hours from the moment the order is placed, the customer can request its cancellation by sending a message to the e-mail of fanidis.com with the title CANCELLATION OF ORDER. Within this time frame, the order will be canceled.

After the delivery of the order, the customer has the right to return the products, exactly in the condition in which he received them, sending a relevant statement within 14 calendar days from the delivery.

If a product is defective or you are not completely satisfied, please contact our company directly via e-mail and the title DEFECTIVE PRODUCT or by phone. The customer service department will record your problem and, if required, will inform you of the product return process.

Our company has towards you all the obligations provided in the Civil Code for the seller. Especially in case of defect of the product we sell you you can (a) request its repair without your charge or its replacement with another unless this is impossible or requires disproportionate costs (b) you can request a price reduction and (c) to withdraw, unless it is an insignificant actual defect. The above obligations do not exist in the event that the defect has been caused by you, or by force majeure in a narrow or broad sense.

8. ORDERING THROUGH THE ONLINE STORE

The prices listed on fanidis.com include VAT. 24%.

To place an order in the online store fanidis.com you need:

a) The completion of the special form (creation of an account with the customer details, with connection or purchase as a guest) with the necessary details for the conclusion of the sales contract

b) The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.

Orders are placed after creating a new account, filling out the registration form with all the personal information requested. If you are already a member, login to your account is done by filling in your e-mail and the password you stated during your registration, logging in to the membership area. However, you can order without joining our page (as a visitor).

In any case, the e-mail that you will declare must be real and belong to you, because all our communication will be done through the e-mail that you have stated during your registration.

Orders can be paid in the following ways: Cash on delivery, credit card, bank deposit. In case you choose “credit card payment”, the card will be charged on the day of the start of the shipping process.

Our online store has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. You are also able to pay interest-free installments based on current commercial policy. By choosing the specific payment method, you will be transferred to a secure transaction environment of the partner Bank that has undertaken the routing of the cards.

9. RETURNS / CHANGES

Shipping costs for the return of products are borne exclusively by the customer. The charge for transporting your products depends on the postal code of your area and the weight of the goods.

Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal may not be exercised for goods manufactured according to the specific specifications of the consumer or clearly individualized for the specific consumer.

The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing

Within 14 days of receiving the returned products from fanidis.com, and if they are in their original condition without being damaged or damaged, our company will return to the customer the amount of the value of these products, which has been charged to customer using the same means of payment that the customer used for the original transaction (unless the customer has expressly agreed otherwise). In any case, the return of the returned products will be made after you inform us in writing about the return request of the products, filling in the withdrawal form (here) and we accept their return provided that the products have been delivered to the cooperating transport company .

If the returned product has been damaged or damaged due to the customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the damage and the amount of the reduction of the value and in case fanidis.com is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.

Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case by the applicable provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms. .