Shipping costs for the return of products are borne exclusively by the customer. The charge for transporting your products depends on the postal code of your area and the weight of the goods.

Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal may not be exercised for goods manufactured according to the specific specifications of the consumer or clearly individualized for the specific consumer.

The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing

Within 14 days of receiving the products from fanidis.com, and if they are in their original condition without being damaged or worn, our company will return to the customer the amount of the value of these products, which has been charged to customer using the same means of payment that the customer used for the original transaction (unless the customer has expressly agreed otherwise). In any case, the return of the returned products will be made after you inform us in writing about the return request of the products, filling in the withdrawal form (here) and we accept their return provided that the products have been delivered to the cooperating transport company .

If the returned product has been damaged or worn by the customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the damage and the amount of the reduction of the value and in case fanidis.com is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.

Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case by the applicable provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.